There are many reasons as to why deliveries are unsuccessful or delayed, which can bring about a lot of inconvenience and unhappiness. By understanding what some of these common delivery issues are, can help to eliminate unsuccessful deliveries, as well as mitigate inconvenience, unhappiness and even improve customer’s satisfaction and experience. 1. Wrong/ Inaccurate Delivery […]
As Singapore celebrates its bicentennial anniversary since Sir Thomas Stamford Raffles discovered the little red dot, XDel looks into the history of courier services and how the local delivery industry have evolved. The First Courier Ever… The origins of the word “courier” comes from the Latin word “currere” which means “to run”. The first documented […]
In Part I of “Have Questions Regarding Last Mile Fulfilment or Delivery Needs?”, we covered some concerns of local courier and delivery services like how to provide customers with the flexibility on deciding when delivery should take place; how sender can track and trace the progress of a delivery job; and the use of technology […]
From traditional mails and parcels to ecommerce shipments to cooked food from your favourite stall, every so often these days, one gets news from mainstream and social media, on how local delivery service providers are not meeting delivery expectations. The most recent delivery fiasco involves Singapore’s state-owned postal and logistics organisation, which brought about […]
Crossing Borders, Going Global: Deliveries beyond Singapore Alibaba sets new record year on year with China’s iconic 24 hours ecommerce sale – Singles’ Day – which happens every 11 November. At the start of the sales this year, sales reached US $1 billion in just 1 minute and 25 seconds. The gross merchandise value (GMV) […]
Singapore turns 53 this year on 9 August and we have put together 53 facts that are uniquely Singapore! Play a game of Singapore Trivia or simply impress your friends and family on how much you know the little red dot this National Day. It has been 59 years since the Singapore National Flag was […]
Ecommerce is growing and is forecasted to represent 11.9% of total global retail sales in 2018, and is expected to grow to 17.5% in 2021, which is estimated to 45 trillion US dollars. And in Singapore, ecommerce market is expected to exceed 5.4 billion US dollars by 2025, which is 6.7% of total retail sales. […]
Working in the delivery service business in Singapore is nothing short of challenging – from braving rain and sun under severe traffic conditions to deliver on time, to being on the phone the entire day to take phone orders and track ecommerce job deliveries. Bob Riley, an American politician once said, “Hard times don’t create […]