Addressing Common Delivery Issues for Higher Delivery Success Rate & Satisfaction

Posted Posted in Blog, Front Page - Services, Services, Technology, Type A, Type B, Work

There are many reasons as to why deliveries are unsuccessful or delayed, which can bring about a lot of inconvenience and unhappiness. By understanding what some of these common delivery issues are, can help to eliminate unsuccessful deliveries, as well as mitigate inconvenience, unhappiness and even improve customer’s satisfaction and experience. 1. Wrong/ Inaccurate Delivery […]

Fostering a Culture of Appreciation and Recognition for Great Services

Posted Posted in Blog, Front Page - Services, Services, Type A

Being a courier messenger is not for the faint-hearted. Be it rain or shine, congested traffic or not, courier messages have to brave these challenges and more daily to navigate their ways to deliver successfully and on time. Therefore, at XDel Singapore, we want to give our delivery ambassadors cum warriors, the recognition that they […]

Have Questions Regarding Last Mile Fulfilment or Delivery Needs? Part II

Posted Posted in Blog, Front Page - Services, Services, Technology, Type A, Type B

In Part I of “Have Questions Regarding Last Mile Fulfilment or Delivery Needs?”, we covered some concerns of local courier and delivery services like how to provide customers with the flexibility on deciding when delivery should take place; how sender can track and trace the progress of a delivery job; and the use of technology […]

Have Questions Regarding Last Mile Fulfilment or Delivery Needs? Part I

Posted Posted in Blog, Services, Technology, Type A, Type B

Having delivered over 4,000,000 documents and parcels in Singapore, and out of Singapore for nearly three decades, XDel Singapore is one of Singapore’s most established courier and last mile fulfilment service provider. We might not call ourselves delivery experts but we definitely understand deliveries and the evolving delivery needs. Thus, we make it our task […]

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How Secured Are Your Customers’ Data: PDPA and Deliveries

Posted Posted in Blog

How Secured Are Your Customers’ Data: PDPA and Deliveries Since 2013, Singapore has put in place legislation to protect individuals’ personal data, as well as to enforce good governance in the collection and responsible use of these information by organisations. The Personal Data Protection Commission Singapore (PDPC Singapore) states that “Personal data refers to data, […]

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The Unsung Heroes of XDel

Posted Posted in Blog

Working in the delivery service business in Singapore is nothing short of challenging – from braving rain and sun under severe traffic conditions to deliver on time, to being on the phone the entire day to take phone orders and track ecommerce job deliveries. Bob Riley, an American politician once said, “Hard times don’t create […]