There are many reasons as to why deliveries are unsuccessful or delayed, which can bring about a lot of inconvenience and unhappiness. By understanding what some of these common delivery issues are, can help to eliminate unsuccessful deliveries, as well as mitigate inconvenience, unhappiness and even improve customer’s satisfaction and experience. 1. Wrong/ Inaccurate Delivery […]
At XDel, we believe that our service is as good as the impression left behind by our delivery ambassadors when they perform their delivery jobs. And we are thankful that with regular training, motivation and encouragements, our ground crew have helped us built a good reputation of delivering on time and with a smile, despite […]
As Singapore celebrates its bicentennial anniversary since Sir Thomas Stamford Raffles discovered the little red dot, XDel looks into the history of courier services and how the local delivery industry have evolved. The First Courier Ever… The origins of the word “courier” comes from the Latin word “currere” which means “to run”. The first documented […]
Being a courier messenger is not for the faint-hearted. Be it rain or shine, congested traffic or not, courier messages have to brave these challenges and more daily to navigate their ways to deliver successfully and on time. Therefore, at XDel Singapore, we want to give our delivery ambassadors cum warriors, the recognition that they […]
In two recently released reports by intelligence houses Reports and Data, and Zion Market Research, the global supplement markets will reach above USD 200 Billion in the next 3-5 years. According to the current analysis of Reports and Data, the industry is valued at USD 124.8 Billion in 2018 and is expected to reach USD […]
In Part I of “Have Questions Regarding Last Mile Fulfilment or Delivery Needs?”, we covered some concerns of local courier and delivery services like how to provide customers with the flexibility on deciding when delivery should take place; how sender can track and trace the progress of a delivery job; and the use of technology […]
Having delivered over 4,000,000 documents and parcels in Singapore, and out of Singapore for nearly three decades, XDel Singapore is one of Singapore’s most established courier and last mile fulfilment service provider. We might not call ourselves delivery experts but we definitely understand deliveries and the evolving delivery needs. Thus, we make it our task […]
From traditional mails and parcels to ecommerce shipments to cooked food from your favourite stall, every so often these days, one gets news from mainstream and social media, on how local delivery service providers are not meeting delivery expectations. The most recent delivery fiasco involves Singapore’s state-owned postal and logistics organisation, which brought about […]
How Secured Are Your Customers’ Data: PDPA and Deliveries Since 2013, Singapore has put in place legislation to protect individuals’ personal data, as well as to enforce good governance in the collection and responsible use of these information by organisations. The Personal Data Protection Commission Singapore (PDPC Singapore) states that “Personal data refers to data, […]
As XDel winds down and wraps up the year with the last few days of deliveries for 2018, we would also like to take this opportunity to thank all our faithful clients who have supported and trusted us with your same day and express deliveries of documents and parcels. To all our partners and friends, […]