Any individual or company who wishes to use our services must have an account with us. These accounts enable us to identify each and every customer along with the history of past delivery jobs.

No, it is totally free of charge. Accounts are automatically activated once you book your first delivery job.

There are several ways to place your delivery jobs:

• Via XDelOnline (Internet booking system)
• Fax in your request form
• Call our hotline number (+65 6236 9300)

We do not accept orders via the Virtual Customer Service (VCS), which primary purpose is to provide assistance while using XDelOnline or for any non-urgent enquiries.

If you have an active Internet connection, you are encouraged to use our online booking system.

Ordering via e-mail is discouraged as there are no monitored e-mail addresses for accepting unformatted requests.

All normal service orders will be completed by 5:30pm else by following working day 1:00pm.

Priority charges will be imposed on jobs with a specific deliver-by-time other than 5:30pm, but more than 4 hours between the pick up and delivery times.

Urgent charges will be imposed on jobs with less than 4 hours between pick up and delivery time. Please check with our customer service officers for more details.

Everyone likes a good deal. Our delivery rates are so low, even our competitors are noticing. :)

Since XDel is also handling international shipping, you now have a truly one-stop courier service company that actually knows what they are doing!

Apart from our low prices, we have a whole suite of value-added services, such as email and SMS notifications of delivery status, job tracers, digital filing and retrieval system, daily and monthly reports. Most of these value-added services are completely free-of-charge.

We use Information Technology extensively to enable us to manage each and every delivery from start to finish. Consignment notes and delivery orders are digitally stored on our server for retrieval at your convenience via XDelOnline within one day after the job has been completed.

Our accountability for each and every delivery is made possible by our investments in IT. With our continuous IT innovations and implementations safeguarding all our work processes and improving on them, your consignments are in safe and efficient hands.

By using our products and services, in a way you are also helping the environment and the community. Our past campaigns include recycling programs, waste/wastage reduction exercises, animal adoption, and participation in various charity programs. It is because of the patronage of our customers that XDel can make it all happen.